Messagrix

Information We Collect

We collect different types of information depending on how you interact with us. Some information you give us directly, while other data gets collected automatically when you browse our site.

Personal Information You Provide

When you sign up for our learning programs, contact us, or subscribe to our newsletter, you might share:

Full name and contact details (email address, phone number)
Mailing address for course materials or correspondence
Payment information when enrolling in paid courses
Educational background and investment experience level
Questions or feedback you send through our contact forms
Communication preferences for newsletters and course updates

Note: We only collect personal information that's necessary for providing our educational services. You can choose not to provide certain details, though this might limit your access to specific features or programs.

Information Collected Automatically

Our website gathers technical information as you browse. This helps us understand how people use our site and where we can make improvements:

IP address and general location data (city and state level)
Browser type, device information, and operating system
Pages visited, time spent on each page, and navigation patterns
Referring website or search terms that brought you here
Date and time stamps of your visits

We use cookies and similar tracking technologies for this. You can control cookie settings through your browser preferences, but disabling them might affect site functionality.

How We Use Your Information

The information we collect serves specific purposes related to running our educational platform and improving your experience. We don't sell your data to third parties or use it for unrelated marketing.

Purpose	How We Use Your Data
Service Delivery	Processing course enrollments, sending learning materials, answering your questions, and providing ongoing educational support
Communication	Sending course updates, educational content, program announcements, and responding to your inquiries
Payment Processing	Managing course payments and issuing receipts (we use secure third-party processors and don't store full credit card details)
Site Improvement	Analyzing usage patterns to enhance content, fix technical issues, and create better learning experiences
Legal Compliance	Meeting Australian legal requirements, protecting against fraud, and maintaining security

We only use your information in ways you'd reasonably expect when signing up for investment education. If we ever want to use your data for something materially different, we'll ask for your permission first.

Sharing Your Information

We're pretty protective of your data. That said, running an educational platform means working with some trusted partners. Here's who might see your information and why:

Service Providers

We work with companies that help us run our business. These partners only get access to information they need for their specific job:

Web hosting providers who keep our site running smoothly
Payment processors who handle course enrollments securely
Email service providers for sending newsletters and course updates
Analytics tools that help us understand site usage
Cloud storage services for maintaining course materials

All our service providers sign agreements requiring them to protect your data and use it only for the services they provide to us. They can't use your information for their own purposes.

Legal Requirements

Sometimes we're legally required to share information. This happens rarely, but we might disclose your data if:

Required by Australian law or legal process (like a subpoena)
Needed to protect someone's safety or prevent harm
Necessary to investigate fraud or security issues
Part of a business transfer (we'd notify you if this ever happened)

We don't sell, rent, or trade your personal information to marketers or other third parties. Period.

Your Privacy Rights Under Australian Law

Australian privacy legislation gives you significant control over your personal information. You have rights, and we're here to help you exercise them.

Access Your Information

You can request a copy of the personal data we hold about you. We'll provide this within 30 days in a readable format. There's usually no charge, though we might apply a reasonable fee for extensive requests.

Correct Inaccurate Data

Found something wrong in your records? Let us know, and we'll fix it promptly. You can update most details yourself through your account settings, or contact us for help with anything else.

Delete Your Information

You can request deletion of your personal data, subject to some legal exceptions (like when we need to keep records for tax purposes). We'll explain if we can't delete something and why.

Withdraw Consent

Changed your mind about receiving our emails? You can unsubscribe anytime using the link in our messages, or adjust your communication preferences in your account settings.

Lodge a Complaint

If you're concerned about how we handle your data, contact our Privacy Officer first. We'll do our best to resolve things. You also have the right to complain to the Office of the Australian Information Commissioner (OAIC).

Object to Processing

In certain situations, you can object to how we're using your information. We'll consider your request carefully and honor it unless we have compelling legitimate grounds to continue.

To exercise any of these rights: Email [email protected] with your request. We'll verify your identity (for security reasons) and respond within 30 days. There's no cost for reasonable requests.

Data Security and Protection

We take practical steps to protect your information from unauthorized access, loss, or misuse. No system is 100% secure, but we use industry-standard measures:

SSL encryption for data transmitted between your browser and our servers
Secure password protection for your account (please use a strong, unique password)
Regular security audits and software updates to patch vulnerabilities
Limited staff access to personal data on a need-to-know basis
Secure backup systems to prevent data loss
Monitoring for suspicious activity and potential breaches

If a data breach occurs: We'll notify affected individuals and the OAIC as required by law, usually within 72 hours of becoming aware of a serious breach. We'll explain what happened, what data was involved, and what steps you should take.

Your Role in Security

Security is a shared responsibility. You can help protect your account by:

Using a strong, unique password and changing it periodically
Not sharing your login credentials with anyone
Logging out when using shared or public computers
Being cautious about phishing emails pretending to be from us
Keeping your contact information current so we can reach you about security issues

Data Retention and Deletion

We don't keep your information longer than necessary. How long we retain data depends on why we collected it and our legal obligations.

Retention Periods

Active accounts: We keep your profile and course data while your account is active and for 2 years after your last interaction with us
Financial records: Payment information and receipts are retained for 7 years to comply with Australian tax law
Marketing data: Newsletter subscribers' information is kept until you unsubscribe, then deleted within 30 days
Technical logs: Website usage data is typically kept for 12-18 months for analysis, then aggregated or deleted
Support inquiries: Customer service records are maintained for 3 years to help resolve future issues

When we delete your data, we do so securely and completely. Backups might retain data for up to 90 additional days before being overwritten, but this information isn't accessible for regular use.

How to Request Deletion

Want to delete your account? Contact us at [email protected]. We'll process your request within 30 days. Keep in mind that some information might need to be retained for legal reasons (like payment records for tax purposes). We'll explain what we can and can't delete.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to function properly and improve your experience. Here's what you should know:

Types of Cookies We Use

Essential cookies: Needed for basic site functions like logging in and accessing course materials. These can't be disabled without breaking core features.
Performance cookies: Help us understand how visitors use our site so we can make improvements. These collect anonymous information about pages visited and errors encountered.
Functionality cookies: Remember your preferences (like language settings) to provide a more personalized experience.
Analytics cookies: We use tools like Google Analytics to understand traffic patterns and user behavior. This data is aggregated and doesn't identify individuals.

We don't use advertising cookies or share data with ad networks. The tracking we do is purely to improve our educational content and user experience.

Managing Cookie Preferences

You can control cookies through your browser settings. Most browsers let you block or delete cookies, though this might affect site functionality. Check your browser's help section for specific instructions.

International Data Transfers

We're based in Australia and primarily store data here. However, some of our service providers operate internationally, which means your information might be transferred to or accessed from other countries.

When data goes offshore, we ensure appropriate safeguards are in place:

Service providers must comply with privacy standards comparable to Australian law
We use contracts requiring overseas providers to protect your data appropriately
Data transfers only happen with trusted partners in countries with strong privacy protections
We avoid sending data to jurisdictions with weak privacy laws

By using our services, you consent to these international transfers. If you have concerns about where your data is stored, contact us for more specific information about our current providers.

Children's Privacy

Our investment education programs are designed for adults. We don't knowingly collect personal information from anyone under 18 years old. If you're under 18, please don't provide personal information through our website or enroll in our courses without parental consent.

If we discover we've accidentally collected data from someone under 18, we'll delete it promptly. Parents or guardians who believe we might have information about their child should contact us immediately at [email protected].

Third-Party Links

Our website might link to external sites for additional resources or reference materials. We're not responsible for the privacy practices of these third-party sites. When you click a link leaving messagrix.pro, this policy no longer applies.

We encourage you to read the privacy policies of any external sites you visit, especially before providing personal information. We try to link only to reputable sources, but can't control or endorse their data practices.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by:

Posting a notice on our website homepage
Sending an email to registered users
Updating the "Last Updated" date at the top of this policy

Material changes that affect how we handle your data will include a more prominent notice. Continued use of our services after changes indicates acceptance of the updated policy. If you disagree with changes, you can close your account before they take effect.

We recommend reviewing this policy occasionally to stay informed about how we protect your information. Previous versions are available upon request if you want to see what's changed over time.

Complaints and Dispute Resolution

We take privacy concerns seriously and want to resolve any issues quickly. If you have a complaint about how we've handled your personal information:

Contact our Privacy Officer at [email protected] with details of your concern. We'll acknowledge your complaint within 7 days.
We'll investigate your complaint and respond within 30 days with our findings and any corrective action we're taking.
If you're not satisfied with our response, you can escalate the matter to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

We're committed to working with you to reach a fair resolution. Most issues can be sorted out through direct communication, so please give us a chance to address your concerns before going to the regulator.

Privacy Policy